Customer Care

  • Product Support

    Product replacement requests and information on our Run Happy Promise.

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  • Gear Advice

    How to find and purchase the best gear for you.

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Frequently asked questions

  • What if I think my product has a defect?
    CLICK HERE to fill out the Replacement Request Form When used for its intended purpose, Brooks footwear has a life ex... Continue reading
  • How do I choose the right Run Bra?
    A great run bra can be as important to women on the run as a great pair of shoes, and at Brooks we put just as much c... Continue reading
  • How do I choose the right shoe?
    Choosing the right shoe for your best run should help you run farther, faster, more comfortably - or all 3! Here are ... Continue reading
  • How do I buy Brooks online in Canada?
    We can't ship directly to Canada from our U.S. Distribution centers, but we encourage you to shop with our trusted Ca... Continue reading